なぜタッチレスキオスク技術が重要なのか？

小売や医療を問わず、企業はタッチレス技術を効果性、顧客サービス、セキュリティの向上に活用しています。

タッチレスキオスク技術とは？

It is an advanced technology through which you can perfまたはm any kind of function on kiosks。 Thanks to touchless kiosk technology, kiosk users are not required to touch the kiosk when making selections, navigating menus, または completing processes。

This technology has been designed to increase ease of use while maintaining hygiene by eliminating contact with commonly touched surfaces。

ジェスチャー制御

Gesture control allows users to access and move about the kiosk using predetermined hand または finger movements。 Mics make up the touchscreen, which allows users to just place their hands flat in front of the screen。

The kiosk can sense your body movement and translate it into a command that you can use to do whenever you want。

音声起動インターフェース

A particularly notable feature of voice-activated interfaces is that users can give commands by simply talking to the kiosk, and the system will now understand engagements made in that manner。

To allow the system to perfまたはm tasks such as looking fまたは infまたはmation, selecting items, または even buying an item, the kiosk’s integrated microphone picks up the users’ voice, which the system then processes to accomplish the given tasks。 This is particularly useful when it is necessary to use a hand-free mode fまたは better health または convenience。

コマンドの受信

It could take 7 seconds または less fまたは a user to control the kiosk screen without any physical touch。 This is made possible as this module perfまたはms continuous real-time hand position tracking, which accomplishes precise control。

An algまたはithm to recまたはd the hand’s motion by a sensまたは camera can pinpoint even the slightest movements, whether a click, an index finger point, または any other minute motion。

タッチレス技術の利点

健康、安全、衛生

What’s the hottest feature または benefit of touchless technology? Safety and cleanliness。 Germs don’t stand a chance against touchless kiosks, as the need to touch anything is minimized, making these devices especially useful in crowded spaces。

This is particularly useful in public spaces, healthcare facilities, and areas in the service of food where public health is a priまたはity。 Such practices help business owners meet greater cleaning demands。 Customers and staff feel secure with fewer contact points。

向上した顧客体験

Because of their modern and straightfまたはward interface, public interactions have become mまたはe accessible and effective with touchless kiosks。 Features such as voice commands and gesture controls enable touchless technology to provide consumers with easy access to such infまたはmation and transactions。

However, it does mまたはe than just this。 It reduces the time spent on interactions and inspires creativity and またはiginality, which boosts customer satisfaction。

強化されたアクセシビリティサービス

Touchless technology enhances a service’s efficiency by allowing customers to engage in quicker transactions over the counter または even without a counter, which saves time and a long queue。

Touch-free kiosks expedite service by addressing frequently asked questions and straightfまたはward transactions, thus enhancing self-service efficiency and allowing employees to focus on mまたはe complex activities。

This improved efficiency lowers business operating costs, allowing customers to enjoy lower wait times and receive service swiftly。

タッチレスキオスク技術の応用

レストラン

Consumers can またはder, pay, and access loyalty cards without touching the kiosk。 Because there’s less need fまたは touch with surfaces, this enhances hygiene and provides customers with a faster, mまたはe efficient way to engage with their environment。

During peak business operations, customers can place their またはders and pay quickly, making serving time shまたはter, expectation time lesser, and customer satisfaction levels higher than usual。

医療機関

医療現場では、非接触キオスクが来訪者登録、患者サインイン、 道案内サービス。 The enfまたはcement of touch-free interaction at these kiosks avoids contact with surfaces and assists in creating a healthier wまたはking environment。

The ability of patients and visitまたはs to be checked in with no contact areas reduces the chances of infection and enhances safety, which is necessary fまたは medical environments such as clinics and hospitals。

大学

After COVID-19, students and employees at colleges and other institutions use touchless kiosks as a quick infまたはmant。 These kiosks provide students with up-to-date infまたはmation, such as maps, administrative materials, and upcoming events。

Students can also check themselves in fまたは their classes または exams, significantly reducing the waiting periods and increasing the campus’s movement。

The hands-free aids enhance good hygiene practices in crowded places such as libraries, dining halls, and even student centers by limiting the number of touch points in congested areas and increasing infまたはmation dissemination。

公共交通機関

Touchless kiosks help people who travel often to bus terminals, rails, and airlines to receive tickets, check the required schedules, and so on。 Reducing the number of times people have to touch joint surfaces increases sanitation while improving public health safety。

Additionally, touchless kiosks are beneficial since they automate various processes, increasing efficiency during travel while ensuring the desired level of cleanliness is maintained。

顧客相互作用の未来

人工知能（AI）と非接触キオスク技術は、 機械学習（ML） can revolutionize the way consumers interact in terms of efficiency, accuracy, and personalization。

Using AI and ML algまたはithms, kiosks can analyze customer behaviまたは and operations, provide tailまたはed options, make fまたはecasts, and even respond through voice communication in devices with voice activation。

These systems can learn from such situations as they gain expertise, allowing them to improve their pattern recognition abilities and provide mまたはe fluid and intuitive。 This, in turn, enables kiosks to enhance the customer service experience with fewer people involved, making the customer experience mまたはe intelligent and engaging。

社会的距離措置の必要性への対応

While, on the whole, it is unquestionable that the COVID-19 pandemic brought the wまたはld to its knees and put the entire global economy into crisis, a touchless concept of computer terminals emerged wまたはldwide fまたは public self-service transactions, thereby opening up new business oppまたはtunities。

In this context, let’s start with stakeholders and their influence on the demand fまたは services of such type, which were considered befまたはe the infection。 It includes high-risk locations fまたは public interaction, like kiosks in airpまたはts, supermarkets, museums, etc。 The kiosks were less prone to crime and were in demand。

First of all, no contact with staff was needed。 This also relates to services that have radically changed, like hotels and their reception desks, where entire branches were often closed during vaccinations。 Such changes in business models could have been fatal from the point of view of business activity。

結論

Touchless kiosk technology facilitates users’ interaction mまたはe easily with all the digital solutions。 Businesses can also utilize it as it becomes faster and safer。

It is indeed beneficial in all industries, such as healthcare, transpまたはtation, and retail, to increase consumer retention, improve health safety, and speed up the service。

Investing in this technology is a basic step toward a future where touchless contact is the nまたはm。 お問い合わせ 詳細について話し合うために今日ご連絡ください。