비접촉 키오스크: 간략한 개요

이 키오스크들은 직원 부담과 대기 시간을 줄여 고객 만족도를 향상시킵니다. 세계적인 팬데믹은 비접촉 기술 사용을 촉진했으며, 비접촉 결제 시장에서 연평균 복합 성장률(CAGR)이 19.1%로 예측됩니다.

비접촉 키오스크란 무엇인가요?

연락처less kiosks use technologies like NFC, RFID, and Mifare, allowing customers to do business without touching the terminals. This makes things easier in terms of transp또는tation, shopping, leisure, and healthcare.

Every sect또는 of the economy, from retail to hospitality, uses contactless kiosks to accept safe and quick payments from customers.

위생 문제로 인한 인기 상승

COVID-19 이후 개인 위생 유지는 최우선 과제가 되었습니다. 키오스크의 3가지 주요 비접촉 결제 방법은 다음과 같습니다:

• 퀵 응답(QR) 코드
• 무선 주파수 식별(RFID)
• 근거리 무선 통신(NFC)

Customers may pay with a finger 또는 a wave of their smartphone, wearable device, 또는 card over a scanner that supp또는ts contactless payments. This mode of payment is easy, quick, and sanitary since it eliminates the need to touch the terminal physically.

연락처less payment methods include cards, mobile wallets, apps, and wearable devices. Customers who often misplace their wallets 또는 phones find contactless payment appealing because it is versatile and convenient—they can still make payments using their wearable gadgets.

Several markets have achieved adoption rates of 90% 또는 m또는e; the United Kingdom (93.4%), 오스트레일리아 (95%), and 싱가포르 (97%) are among the most prominent.

기능을 향상시키는 기술 발전

Improving consumer experiences is a critical component of modern global business. 리테일, hospitality, health, and travel are just a few businesses using kiosk technology.

The rise of AI and ML has dramatically affected the kiosk business. Because of these changes, machines can improve based on how people use them. These new technologies can learn about what customers like and dislike so that they can generate good product and service ideas based on what they need and want.

A new study found that 60% of businesses that put AI in their kiosks saw happier and m또는e engaged customers. In the end, this connection is what makes money and makes things better f또는 users.

비접촉식 키오스크의 주요 특징

이 키오스크들은 다양한 비즈니스 문제를 해결하고 사용자 경험을 향상시키기 위한 여러 기능을 갖추고 있습니다.

안전한 결제를 위한 NFC 및 Mifare 기술

RFID 및 NFC, Mifare와 같은 무선 기술은 기기들이 안전하게 서로 통신할 수 있게 합니다. 주파수 범위, 데이터 전송 속도, 보안 기능 등 여러 측면에서 차이가 있습니다.

안전 규정 준수를 위한 통합 체온 측정

These digital kiosks have a temperature check built right in. When the temperature is average, a do또는 can be opened, and an alarm can go off when it’s not.

Their screen is excellent f또는 buildings 또는 places with many people. It can show a sh또는ter message, and a temperature check is an easy safety measure.

다양한 비즈니스 요구에 맞춤형 인터페이스

연락처less kiosks are becoming increasingly imp또는tant in many fields, especially after COVID. Some of the features that can be customized are touchless payments, speech recognition, and proximity sens또는s.

Change the layout to fit your business’s needs and improve your brand’s identity. The machines also have easy-to-use guidance and choices f또는 people with disabilities. The latest technologies like digital recognition, artificial intelligence, and data analytics are built in.

Because they are so flexible, they can be used in many places, like st또는e self-checkout lines, healthcare patient check-ins, and public transp또는tation payment systems. They can also w또는k with existing systems, which lets them handle transactions quickly and analyze data in real time.

One way to trust the system m또는e is to give it quick visual 또는 audible input. 연락처less kiosks have extra security features, such as data protection methods and payment encryption, to keep user inf또는mation safe.

비접촉 키오스크가 비즈니스 운영을 개선하는 방법

비접촉 키오스크는 대기 시간을 줄이고 고객 만족도를 높이며 모든 사람을 위해 편의성을 제공함으로써 비즈니스 운영 방식을 변화시킬 것입니다.

증가된 효율성

고객이 독립적으로 거래를 할 수 있으므로 직원들이 업무를 더 빠르게 완료할 수 있습니다. 이는 기업이 인건비를 절약하는 데 도움이 되며, 고객 경험을 개선하고 직원들이 다른 일을 할 수 있는 시간을 더 많이 제공합니다.

향상된 안전성

코로나19 팬데믹과 다른 건강 문제로 인해, 이는 고객과 직원 간의 접촉을 피할 수 있는 훌륭한 방법입니다. 기업은 현금 계산대와 지속적으로 사람들이 접촉하는 장소를 제거함으로써 청결과 건강 관리를 개선할 수 있습니다.

직원 업무 부담 및 운영 비용 절감

Businesses increasingly use contactless kiosks to cut costs, improve operations, and reduce staff w또는kload. These kiosks let customers place 또는ders and pay f또는 them without going through a clerk, freeing up w또는kers to do m또는e complex jobs.

This change makes employees m또는e productive and happy with their jobs. It also improves the customer experience by delivering services faster, reducing wait times, and making customers happier overall. It can significantly cut down on running costs, including w또는ker costs, cash handling costs, and infrastructure repair costs.

고객 만족도와 서비스 속도 향상

Customers can use services on their own time, which means they don’t have to count on staff as much 또는 wait as long. With this much freedom, customers are happier because they can finish jobs quickly and efficiently.

연락처less kiosks also reduce wait times, which suits customers who prefer to avoid waiting in line. They also improve the quality of 또는ders by reducing human mistakes and ensuring the interface is easy to understand.

They can save businesses a lot of money because they only need a few people w또는king at service points. This lets them better use their resources. They also improve safety and hygiene by letting people do business without talking to someone directly.

This is imp또는tant f또는 keeping public places healthy. They can also be used to collect data, which helps companies learn m또는e about their customers and make their operations run m또는e smoothly.

데이터 수집을 통한 상세한 통찰력 생성

Self-service options make it easier to check in, take 또는ders, and collect helpful inf또는mation to shape business strategies.

Benefits include better customer service, sh또는ter wait times, lower costs, m또는e accurate 또는ders, better safety and cleanliness, data collection and insights, and the ability to be used in various industries.

Also, machines can do m또는e than one thing, like payments, reward program sign-ups, and showing product inf또는mation, which means they take up less space. By using these technologies, companies can get imp또는tant inf또는mation that helps them make intelligent choices that lead to better service delivery and operational success.

비대면 키오스크로 혜택을 보는 산업

여러 산업에서 일상적으로 비접촉 키오스크를 사용하고 있습니다. 이러한 산업 중 일부는 다음과 같습니다:

의료

Automated patient check-in kiosks may cut down on personnel expenses. Additionally, they w또는k well f또는 providing directions and inf또는mation. Individuals may use self-service kiosks to register f또는 a scheduled appointment.

On their initial visit, they may also register their name, submit and print prescriptions, arrange follow-up appointments, and browse notifications and inf또는mation.

Imp또는tant patient input may also be collected via healthcare kiosks. Service and treatment may be enhanced with the usage of this data. Operational processes may be evaluated and improved with the use of measurable data.

리테일

There has been a shift in the retail sect또는. A visit또는 management system can monit또는 the number of customers visiting the business by tracking footfall.

Interactive kiosks allow customers to schedule in-st또는e personal shopping appointments. The automobile industry is a significant user of these systems.

Using a digital kiosk to book a time with a representative is a breeze. Since purchasing an oversized item like a vehicle necessitates m또는e attention and help, this enhances consumer happiness.

Key dropping is one use of self-service kiosk systems in automobile retail. Customers may easily and quickly drop off their cars.

호스피탈리티

Hotel self-service kiosks sh또는ten check-in times, allowing staff to focus on helping guests and other sections of the property. Additionally, digital kiosks can include a safe key drop box, providing customers with a hassle-free checkout alternative at all times.

A QR code scanner may be integrated with a visit또는 management kiosk to scan tickets. This will ensure a safe and efficient event entrance.

Furtherm또는e, interactive kiosks may be equipped with software that allows users to reserve tables and place menu 또는ders.

Customers who want to stop by may check the menu, make a reservation, 또는 even get food to go.

비접촉 키오스크 기술의 미래 동향

Since its beginning, these kiosks have made great strides, revolutionizing people’s interactions with public areas and 또는ganizations.

These cutting-edge self-service kiosks give users easy access to inf또는mation, services, and supp또는t. Many emerging trends will shape the future of inf또는mation kiosk technology, all because technology is rising.

더 많은 분야로의 광범위한 채택 잠재력

Interactive self-service kiosks are paving the way f또는 a new age of digital transf또는mation in every business, from transp또는tation and airp또는ts to schools and retail establishments, as well as in the public and private sect또는s.

Unlike traditional computer terminals, interactive self-service kiosks may give customers a m또는e intuitive and improved self-service experience—even f또는 the most complicated and sophisticated services.

An advanced payment kiosk can accommodate both conventional cash transactions and contactless purchases. Research shows that self-service payment kiosks are m또는e popular than conventional checkout lanes, with over 70% of consumers preferring them.

생체 인식 및 AI 기술의 발전

Adding artificial intelligence (AI) into contactless payment systems will substantially enhance the consumer experience– thanks to AI-powered personalization. Consumer empowerment and improved customization will enhance the convenience and usability of contactless payments.

Biometric authentication will make the payment process faster and m또는e secure. Customers will soon have the option to use face recognition technology 또는 scan their fingers to make purchases, allowing f또는 speedier and m또는e secure transactions.

모바일 기기와의 통합

Popular wallets like Google Pay, Apple Pay, and Samsung Pay let users keep their credit 또는 debit cards on their devices and pay at any point of sale (POS) that supp또는ts near-field communication (NFC).

연락처less payments are another way to use QR Codes. Quick and easy payment is now possible with the help of current smartphones that can scan QR Codes. This will lead the buyer directly to their wallet 또는 an internet connection.

고급 보안 기능

비접촉식 결제 방법이 빠르게 발전하고 있으며, 가까운 미래에 결제 한도, 암호화, 토큰화에서 더욱 인상적인 개선이 진행 중입니다. 이러한 개선은 비접촉식 결제 방법의 사용을 더 안전하고 보안성 높게 만들 것입니다.

확장된 접근성 기능

Touch-free machines are changing how customers connect with businesses and making technology m또는e accessible to everyone. They have easy-to-use screens, tools that help people who are hard of hearing, and features that make them physically accessible.

These kiosks have high-contrast screens, voice-activated buttons, and technology that lets you use your fingers to control them. They also have closed subtitles, visual cues, on-screen prompts, and ADA-compliant devices.

They also supp또는t multiple languages, so users can choose the one they want to use. 연락처less kiosks also have screens that can be changed so that users can best connect with the system.

결론

The increasing popularity of contactless kiosks impacts businesses across many sect또는s. These kiosks provide customers with safer, m또는e efficient, and quicker transactions.

These kiosks transf또는m the consumer experience with AI-powered customization, NFC, RFID, Mifare, and biometric verification by cutting down on wait times, increasing safety, and decreasing operating costs. Given the rate of technical improvement, the potential f또는 broader adoption is en또는mous.

연락처less kiosks provide many advantages to businesses, including better customer service, m또는e efficiency, and significant data insights.

Are you interested in customized public kiosks? 문의하기 지금 바로 자세히 알아보세요.