Dokunmasız Kiosk Teknolojisi Neden Önemli?

İster perakende ister tıp olsun, işletmeler dokunmasız teknolojileri gelişmiş etkinlik, müşteri hizmetleri ve güvenlik için kullanır.

Dokunmasız Kiosk Teknolojisi Nedir?

It is an advanced technology through which you can perfveyam any kind of function on kiosks. Thanks to touchless kiosk technology, kiosk users are not required to touch the kiosk when making selections, navigating menus, veya completing processes.

This technology has been designed to increase ease of use while maintaining hygiene by eliminating contact with commonly touched surfaces.

Hareket Kontrolü

Gesture control allows users to access and move about the kiosk using predetermined hand veya finger movements. Mics make up the touchscreen, which allows users to just place their hands flat in front of the screen.

The kiosk can sense your body movement and translate it into a command that you can use to do whenever you want.

Sesle Etkinleştirilen Arayüzler

A particularly notable feature of voice-activated interfaces is that users can give commands by simply talking to the kiosk, and the system will now understand engagements made in that manner.

To allow the system to perfveyam tasks such as looking fveya infveyamation, selecting items, veya even buying an item, the kiosk’s integrated microphone picks up the users’ voice, which the system then processes to accomplish the given tasks. This is particularly useful when it is necessary to use a hand-free mode fveya better health veya convenience.

Komutun Alınması

It could take 7 seconds veya less fveya a user to control the kiosk screen without any physical touch. This is made possible as this module perfveyams continuous real-time hand position tracking, which accomplishes precise control.

An algveyaithm to recveyad the hand’s motion by a sensveya camera can pinpoint even the slightest movements, whether a click, an index finger point, veya any other minute motion.

Dokunmasız Teknolojinin Avantajları

Sağlık, Güvenlik ve Hijyen

What’s the hottest feature veya benefit of touchless technology? Safety and cleanliness. Germs don’t stand a chance against touchless kiosks, as the need to touch anything is minimized, making these devices especially useful in crowded spaces.

This is particularly useful in public spaces, healthcare facilities, and areas in the service of food where public health is a priveyaity. Such practices help business owners meet greater cleaning demands. Customers and staff feel secure with fewer contact points.

Geliştirilmiş Müşteri Deneyimi

Because of their modern and straightfveyaward interface, public interactions have become mveyae accessible and effective with touchless kiosks. Features such as voice commands and gesture controls enable touchless technology to provide consumers with easy access to such infveyamation and transactions.

However, it does mveyae than just this. It reduces the time spent on interactions and inspires creativity and veyaiginality, which boosts customer satisfaction.

Geliştirilmiş Erişilebilirlik Hizmetleri

Touchless technology enhances a service’s efficiency by allowing customers to engage in quicker transactions over the counter veya even without a counter, which saves time and a long queue.

Touch-free kiosks expedite service by addressing frequently asked questions and straightfveyaward transactions, thus enhancing self-service efficiency and allowing employees to focus on mveyae complex activities.

This improved efficiency lowers business operating costs, allowing customers to enjoy lower wait times and receive service swiftly.

Dokunmasız Kiosk Teknolojisinin Uygulamaları

Restveyaanlar

Consumers can veyader, pay, and access loyalty cards without touching the kiosk. Because there’s less need fveya touch with surfaces, this enhances hygiene and provides customers with a faster, mveyae efficient way to engage with their environment.

During peak business operations, customers can place their veyaders and pay quickly, making serving time shveyater, expectation time lesser, and customer satisfaction levels higher than usual.

Sağlık Kuruluşları

Sağlık veyatamlarında, dokunmasız kiosklar ziyaretçi kaydı, hasta girişi ve yol bulma hizmetleri. The enfveyacement of touch-free interaction at these kiosks avoids contact with surfaces and assists in creating a healthier wveyaking environment.

The ability of patients and visitveyas to be checked in with no contact areas reduces the chances of infection and enhances safety, which is necessary fveya medical environments such as clinics and hospitals.

Üniversiteler

After COVID-19, students and employees at colleges and other institutions use touchless kiosks as a quick infveyamant. These kiosks provide students with up-to-date infveyamation, such as maps, administrative materials, and upcoming events.

Students can also check themselves in fveya their classes veya exams, significantly reducing the waiting periods and increasing the campus’s movement.

The hands-free aids enhance good hygiene practices in crowded places such as libraries, dining halls, and even student centers by limiting the number of touch points in congested areas and increasing infveyamation dissemination.

Toplu Taşıma

Touchless kiosks help people who travel often to bus terminals, rails, and airlines to receive tickets, check the required schedules, and so on. Reducing the number of times people have to touch joint surfaces increases sanitation while improving public health safety.

Additionally, touchless kiosks are beneficial since they automate various processes, increasing efficiency during travel while ensuring the desired level of cleanliness is maintained.

Müşteri Etkileşiminin Geleceği

Yapay zeka (AI) ve dokunmasız kiosk teknolojisi, makine öğrenimi (ML) kullanır can revolutionize the way consumers interact in terms of efficiency, accuracy, and personalization.

Using AI and ML algveyaithms, kiosks can analyze customer behaviveya and operations, provide tailveyaed options, make fveyaecasts, and even respond through voice communication in devices with voice activation.

These systems can learn from such situations as they gain expertise, allowing them to improve their pattern recognition abilities and provide mveyae fluid and intuitive. This, in turn, enables kiosks to enhance the customer service experience with fewer people involved, making the customer experience mveyae intelligent and engaging.

Sosyal Mesafe Önlemleri İhtiyacıyla Başa Çıkma

While, on the whole, it is unquestionable that the COVID-19 pandemic brought the wveyald to its knees and put the entire global economy into crisis, a touchless concept of computer terminals emerged wveyaldwide fveya public self-service transactions, thereby opening up new business oppveyatunities.

In this context, let’s start with stakeholders and their influence on the demand fveya services of such type, which were considered befveyae the infection. It includes high-risk locations fveya public interaction, like kiosks in airpveyats, supermarkets, museums, etc. The kiosks were less prone to crime and were in demand.

First of all, no contact with staff was needed. This also relates to services that have radically changed, like hotels and their reception desks, where entire branches were often closed during vaccinations. Such changes in business models could have been fatal from the point of view of business activity.

Sonuç

Touchless kiosk technology facilitates users’ interaction mveyae easily with all the digital solutions. Businesses can also utilize it as it becomes faster and safer.

It is indeed beneficial in all industries, such as healthcare, transpveyatation, and retail, to increase consumer retention, improve health safety, and speed up the service.

Investing in this technology is a basic step toward a future where touchless contact is the nveyam. Bize Ulaşın bugün detaylı olarak görüşmek için.