Hungry and in a hurry? Waiting in line can be frustrating. That’s why KFC uses self-ordering kiosks in over 5,000 locations around the world.
With these kiosks, you don’t have to wait as long. You just walk up, place your order, and go. It’s faster, easier, and helps KFC serve more people quickly.
Enhanced Customer Experience
Self-ordering kiosks at KFC cut your wait time in half. You can customize your meal with a few taps on the screen.
Reduced Wait Times
Self-ordering kiosks at KFC cut wait times by 40% compared to using the regular cash register, helping you get your food faster. The kiosks process orders quicker, allowing for smoother service even during busy times. You can customize your meal easily with just a few taps on the screen, choosing ingredients, portion sizes, and adding any special diet requests.
This fast and easy system is a hit with younger people—most Millennials and Gen Z say they like using self-service when they eat out.
Easier Customization of Orders
KFC’s kiosks give you full control over your meal. The clear menu options let you take your time and choose what you want without feeling rushed. You can view suggestions for sides and extras, ensuring you get exactly what you desire.
Increased Order Accuracy
Self-ordering kiosks at KFC cut down order mistakes by 30%. You’ll get exactly what you ordered, with no mix-ups or forgotten items.
Minimizing Human Errors
KFC’s self-serve kiosks help you get your order right. You tap what you want, and it goes straight to the kitchen.
KFC’s CFO, Gavin Felder, says the machines don’t get confused by noise or mishear your order. You see pictures on the screen, so it’s easy to choose.
No more repeating yourself or getting the wrong item. Your meal comes out just how you like it.
Clear Visual Representation of Menu Options
The kiosks display bright, clear pictures of menu items, helping you make informed decisions. This visual guide reduces confusion, especially during peak hours. It also suggests add-ons like drinks and desserts, making it easier to discover new items.
Streamlined Operations
KFC’s self-ordering kiosks speed up the entire food service process from order to pickup. These digital systems cut down on staff workload and allow team members to focus on food quality instead of taking orders.
Faster Order Processing
KFC’s self-ordering kiosks make things faster for you. You tap in your order, pay, and it goes straight to the kitchen—no long lines, no waiting on others to decide.
I’ve seen how well these kiosks handle busy times. They move quicker than regular counters, especially during lunch rushes.
Your order gets to the kitchen fast, so your food is ready sooner. We’ve done the same at BestKiosk, where kiosks cut wait times in half.
McDonald’s saw a 5–6% sales boost after adding kiosks. People like fast service—and they come back when their time is respected.
Optimizing Kitchen Workflows
KFC’s kiosks help streamline kitchen operations. With the kiosks handling orders, staff can focus on preparing food, leading to faster service and fewer mistakes. The consistency of the kiosk system across locations ensures smooth operations and reduces waste.
Boosting Revenue
KFC’s kiosks boost sales through smart menu suggestions. You’ll see higher profits as these machines prompt customers to add sides, drinks, and desserts to their orders.
Upselling Through Suggestive Prompts
KFC kiosks boost sales with smart suggestive prompts that appear during the ordering process. The system tracks what you select and can recall your past orders to create personalized recommendations.
You might see a prompt asking if you want to add a side of coleslaw to your chicken bucket or upgrade your drink size for just a dollar more. These digital nudges work because they come at the perfect moment – right when you’re making food choices.
Visual elements play a huge role in this success. The kiosks display mouth-watering images of add-ons that make items hard to resist. Hope Neiman, Tillster’s CMO, points out that kiosks excel at showcasing menu items that might go unnoticed otherwise.
The digital screens present fries, desserts, and drinks with bright colors and perfect lighting that paper menus can’t match. This mix of timely suggestions and eye-catching photos leads to larger orders and higher profits for KFC locations worldwide.
Higher Average Transaction Values
KFC kiosks drive up your spending with each visit. McDonald’s reports a $1 higher check size per kiosk order, showing real financial impact. You’ll notice these machines suggest extra items at the right moment – maybe a dessert or larger drink that you might skip when ordering from a person.
The visual menu displays make food look more appealing, triggering impulse buys. Fast-food chains across the board see this same pattern of increased sales through self-service options.
The numbers tell a clear story about revenue growth. McDonald’s CEO Steve Easterbrook directly linked kiosk use to sales growth in company reports. You place larger orders because the kiosk removes social pressure – no one rushes you or judges your choices.
The system remembers your favorites and offers personalized deals that encourage repeat business. Many customers add extra sides or premium options they wouldn’t request at the counter.
Meeting Consumer Preferences
Today’s customers expect digital options in all aspects of life, including food ordering. KFC meets these expectations with self-service kiosks that feel familiar to tech-savvy diners.
Adapting to Shifting Customer Behaviors
Customers now expect quick, digital options in their daily tasks. This shift has pushed KFC to install self-service kiosks that match these new preferences. You’ll notice major fast food chains adding these touchscreens to stay current with what people want.
As a kiosk expert at BestKiosk, I’ve seen firsthand how younger customers feel at ease with digital screens. They often pick self-ordering over waiting in line to speak with staff. These kiosks don’t just please tech-savvy guests – they also help solve labor issues that many restaurants face.
The screens free up workers to focus on food quality instead of taking orders, creating a win-win for both customers and the business.
Aligning With Digital Adoption Trends
KFC tracks how people shop and eat today. Their self-service kiosks match what modern diners want – quick, digital options without human contact. Numbers show this shift clearly: 58% of Millennials and 67% of Gen Z prefer restaurants with kiosks.
This isn’t just a passing trend. The data reveals that over one-third of all consumers want more kiosks in their dining spots, with 42% already using them regularly in restaurants.
You’ll notice this digital movement across the fast-food industry. Burger King provides a perfect example with 28% of their digital sales now coming through kiosks. They’ve installed these interactive touchscreens in half of their international locations to meet growing demand.
Smart restaurant chains follow customer habits rather than fighting them. KFC’s kiosk rollout puts them where customers already are – in the digital space – making ordering feel natural for tech-savvy guests who expect digital dining experiences everywhere they go.
Conclusion
KFC’s move to self-ordering kiosks shows smart business thinking. These digital helpers cut wait times while boosting sales through smart menu prompts. You gain more control over your meal choices with clear pictures and easy customization options.
Fast food rivals now race to add this tech as customers show they want digital ordering options. This global shift marks a key change in how we order food, making the process faster, more accurate, and more fun for everyone.
FAQs
1. Why is KFC installing self-ordering kiosks in their restaurants?
KFC is adding these kiosks to speed up service and cut down on mistakes. They help reduce long lines during busy hours and let customers take their time with menu choices. The kiosks also save money by needing fewer cashiers at the counter.
2. Do self-ordering kiosks increase sales for KFC?
Yes, they boost sales by 5-15% on average. Customers tend to order more items when using a screen than when talking to a person.
3. How do customers feel about using kiosks at KFC?
Most people like using the kiosks because they’re fast and easy. Young customers especially prefer them over waiting in line. Some older folks still choose the counter, but KFC keeps both options open.
4. Will self-ordering kiosks replace all KFC workers?
No, KFC still needs staff to cook food, clean, and help customers who have trouble with the machines. The kiosks just change what some workers do rather than getting rid of jobs completely.
