With the arrival of touchless kiosk technology, our interaction with public technology seems to have taken a new turn. It has revolutionized the interaction paradigm in an ever-growing digital era.
Whether retailing or medicine, businesses use touchless technologies for improved effectiveness, customer service, and security.
This article focuses on some of the critical features of touchless kiosk technology that enhance user experience.
What is Touchless Kiosk Technology?
It is an advanced technology through which you can perform any kind of function on kiosks. Thanks to touchless kiosk technology, kiosk users are not required to touch the kiosk when making selections, navigating menus, or completing processes.
This technology has been designed to increase ease of use while maintaining hygiene by eliminating contact with commonly touched surfaces.
Control of Gestures
Gesture control allows users to access and move about the kiosk using predetermined hand or finger movements. Mics make up the touchscreen, which allows users to just place their hands flat in front of the screen.
The kiosk can sense your body movement and translate it into a command that you can use to do whenever you want.
Interfaces Activated by Voice
A particularly notable feature of voice-activated interfaces is that users can give commands by simply talking to the kiosk, and the system will now understand engagements made in that manner.
To allow the system to perform tasks such as looking for information, selecting items, or even buying an item, the kiosk’s integrated microphone picks up the users’ voice, which the system then processes to accomplish the given tasks. This is particularly useful when it is necessary to use a hand-free mode for better health or convenience.
Receiving the Command
It could take 7 seconds or less for a user to control the kiosk screen without any physical touch. This is made possible as this module performs continuous real-time hand position tracking, which accomplishes precise control.
An algorithm to record the hand’s motion by a sensor camera can pinpoint even the slightest movements, whether a click, an index finger point, or any other minute motion.
The Advantages of Touchless Technology
Health, Safety and Hygiene
What’s the hottest feature or benefit of touchless technology? Safety and cleanliness. Germs don’t stand a chance against touchless kiosks, as the need to touch anything is minimized, making these devices especially useful in crowded spaces.
This is particularly useful in public spaces, healthcare facilities, and areas in the service of food where public health is a priority. Such practices help business owners meet greater cleaning demands. Customers and staff feel secure with fewer contact points.
Improved Client Experience
Because of their modern and straightforward interface, public interactions have become more accessible and effective with touchless kiosks. Features such as voice commands and gesture controls enable touchless technology to provide consumers with easy access to such information and transactions.
However, it does more than just this. It reduces the time spent on interactions and inspires creativity and originality, which boosts customer satisfaction.
Enhanced Accessibility Services
Touchless technology enhances a service’s efficiency by allowing customers to engage in quicker transactions over the counter or even without a counter, which saves time and a long queue.
Touch-free kiosks expedite service by addressing frequently asked questions and straightforward transactions, thus enhancing self-service efficiency and allowing employees to focus on more complex activities.
This improved efficiency lowers business operating costs, allowing customers to enjoy lower wait times and receive service swiftly.
Applications of Touchless Kiosk Technology
Restaurants
Consumers can order, pay, and access loyalty cards without touching the kiosk. Because there’s less need for touch with surfaces, this enhances hygiene and provides customers with a faster, more efficient way to engage with their environment.
During peak business operations, customers can place their orders and pay quickly, making serving time shorter, expectation time lesser, and customer satisfaction levels higher than usual.
Healthcare Organizations
In healthcare settings, touchless kiosks perform visitor registration, patient sign-in, and wayfinding services. The enforcement of touch-free interaction at these kiosks avoids contact with surfaces and assists in creating a healthier working environment.
The ability of patients and visitors to be checked in with no contact areas reduces the chances of infection and enhances safety, which is necessary for medical environments such as clinics and hospitals.
Universities
After COVID-19, students and employees at colleges and other institutions use touchless kiosks as a quick informant. These kiosks provide students with up-to-date information, such as maps, administrative materials, and upcoming events.
Students can also check themselves in for their classes or exams, significantly reducing the waiting periods and increasing the campus’s movement.
The hands-free aids enhance good hygiene practices in crowded places such as libraries, dining halls, and even student centers by limiting the number of touch points in congested areas and increasing information dissemination.
Public Transportation
Touchless kiosks help people who travel often to bus terminals, rails, and airlines to receive tickets, check the required schedules, and so on. Reducing the number of times people have to touch joint surfaces increases sanitation while improving public health safety.
Additionally, touchless kiosks are beneficial since they automate various processes, increasing efficiency during travel while ensuring the desired level of cleanliness is maintained.
The Future of Customer Interaction
Artificial intelligence (AI) and touchless kiosk technology that uses machine learning (ML) can revolutionize the way consumers interact in terms of efficiency, accuracy, and personalization.
Using AI and ML algorithms, kiosks can analyze customer behavior and operations, provide tailored options, make forecasts, and even respond through voice communication in devices with voice activation.
These systems can learn from such situations as they gain expertise, allowing them to improve their pattern recognition abilities and provide more fluid and intuitive. This, in turn, enables kiosks to enhance the customer service experience with fewer people involved, making the customer experience more intelligent and engaging.
Coping with the Need for Social Distancing Measures
While, on the whole, it is unquestionable that the COVID-19 pandemic brought the world to its knees and put the entire global economy into crisis, a touchless concept of computer terminals emerged worldwide for public self-service transactions, thereby opening up new business opportunities.
In this context, let’s start with stakeholders and their influence on the demand for services of such type, which were considered before the infection. It includes high-risk locations for public interaction, like kiosks in airports, supermarkets, museums, etc. The kiosks were less prone to crime and were in demand.
First of all, no contact with staff was needed. This also relates to services that have radically changed, like hotels and their reception desks, where entire branches were often closed during vaccinations. Such changes in business models could have been fatal from the point of view of business activity.
Conclusion
Touchless kiosk technology facilitates users’ interaction more easily with all the digital solutions. Businesses can also utilize it as it becomes faster and safer.
It is indeed beneficial in all industries, such as healthcare, transportation, and retail, to increase consumer retention, improve health safety, and speed up the service.
Investing in this technology is a basic step toward a future where touchless contact is the norm. Contact us today to discuss it in detail.
